If you are not satisfied with any product purchased through JewelBasket.com, contact us for a return authorization. The item must be received back by JewelBasket, within 30 days from the original shipping date. You will be credited the full purchase price less shipping, handling and gift wrapping. Your refund will be $11.95 less than the total order. All Mother's Rings and Pendants, Personalized Jewelry and Engraved Items are made to order, and are a final sale. Jewelry Boxes, Watch Valets & Men's Valets have a 15 day return policy.
To return any jewelry item, email us at firstname.lastname@example.org. or call us at 1-800-692-1644, for a return authorization #. Please include a brief note of the reason for your return, a copy of the Invoice with the return, and make sure the item is insured for the total cost. JewelBasket.com is unable to accept any returned merchandise that has been visibly worn, scuffed, scratched or marked in any way.
Note: All Items must be returned in refurbishable condition.
Exchanges will be credited for the full value of the returned item.
Note: Due to the manufacturing processes Gold weight and Stone weights may vary by up to 5-10%, above or below, the advertised size and weight.
Ring Size Exchange Policy
JewelBasket.com will exchange a ring size for a different ring size of the same style at no cost for the first exchange, there will be a $6.95 shipping and handling charge to the credit card you used for your order. If subsequent exchanges are required, an extra refurbishing charge of 15% will be added, and charged to the original credit card. Note: This does not apply to FINAL SALE Items.